Last updated: 21st June 2025
We want you to be happy with your order from reezyrepairs.co.uk. If something’s not right, we’re here to make it right.
🔁 Can I Return My Item?
Yes – you have 14 days from the day you receive your item to request a return or refund.
To be eligible:
✅ The item must be unused
✅ It must be in original packaging
✅ You’ll need proof of purchase (your order number is fine)
❌ What Can’t Be Returned?
We can’t accept returns on:
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Custom or personalised items
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Opened or used hygiene products (like cleaning kits, for example)
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Sale or clearance items (unless faulty)
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Any item returned more than 14 days after delivery
⚠️ My Item Is Faulty or Damaged
If something arrives damaged or faulty, please contact us within 7 days of delivery. We’ll ask for a photo and a brief description. If the fault is confirmed, we’ll either:
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Send a replacement, or
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Give you a full refund — including any shipping costs you paid
📦 How Do I Return Something?
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Email us at help@reezyrepairs.co.uk
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Tell us your order number, what you want to return, and why
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Wait for our instructions before sending anything back
You’ll be responsible for return postage (unless the item is faulty). We recommend using a tracked delivery service, as we can’t refund items lost in the post.
💳 When Will I Get My Refund?
Once we receive and inspect your return:
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We’ll email you to confirm
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If approved, your refund will go back to your original payment method
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This can take 5–10 business days to appear, depending on your bank
Original delivery charges are only refunded if the full order is returned.
📬 Contact Us
Questions? Problems? Just get in touch:
Email: help@reezyrepairs.co.uk
Postal Returns Address:
REEZY REPAIRS (Pixoverse Limited)
68 Orchardville Crescent
Belfast, BT10 0JT
United Kingdom