Privacy Policy

Last updated: 21st June 2025

Welcome to reezyrepairs.co.uk, operated by Pixoverse Limited. Your privacy matters to us. This policy explains what we collect, how we use it, and your rights — in plain English.

🔹 Who Are We?

Pixoverse Limited
Company number: 16533328
Trading Address: 68 Orchardville Crescent, Belfast, BT10 0JT, UK
Registered Office: 49 Jamaica Street, Liverpool, England, L1 0AH
Email: help@reezyrepairs.co.uk
Website: https://reezyrepairs.co.uk

We’re the data controller, which means we’re responsible for how your personal information is handled.

🔹 What Information Do We Collect?

We collect the following information, depending on how you interact with us:

Type of Data Examples
Contact Details Name, address, phone number, email
Order Info Product(s) bought, payment status, delivery details
Technical Data IP address, browser type, device type
Account Info Login details, order history (if you create an account)
Marketing Preferences Opt-in or opt-out for emails/texts

🔹 How Do We Use Your Information?

We only use your data when we have a valid reason (a “lawful basis”). Here’s how we use it:

  • To process your order (e.g., take payment, ship your item)

  • To provide customer support

  • To send order updates and confirmations

  • To improve our website and services

  • To send occasional marketing emails (only if you opt in)

We will never sell your data.

🔹 How Is Your Data Stored?

We store your data securely using encrypted systems and reputable platforms. Access is restricted to authorised personnel only. We use secure third-party payment providers — we do not store card details.

🔹 How Long Do We Keep Your Data?

We only keep your personal data for as long as we need it. Here’s a quick breakdown:

  • Orders and invoices: up to 6 years (for tax & legal reasons)

  • Inactive accounts: deleted after 24 months

  • Marketing data: until you unsubscribe

🔹 Who Do We Share Your Data With?

We share data only when necessary, such as with:

  • Delivery companies (to get your item to you)

  • Payment processors (e.g., Stripe, PayPal)

  • IT and system support providers

  • Legal or regulatory bodies, if required

All our service providers are required to handle your data securely and legally.

🔹 International Transfers

If any data is transferred outside the UK or EEA, we ensure it’s protected with proper safeguards (e.g. Standard Contractual Clauses or UK-approved mechanisms).

🔹 Your Rights

You have the right to:

  • Request a copy of your personal data (Subject Access Request)

  • Ask us to correct inaccurate data

  • Request deletion of your data (in some circumstances)

  • Opt out of marketing communications

  • File a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at help@reezyrepairs.co.uk.

🔹 Cookies

Our website uses cookies to:

  • Keep your cart working

  • Help us understand visitor behaviour

  • Improve your experience

You can control cookies via your browser settings. For full details, see our Cookie Policy.

🔹 Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the date at the top and post it on our site.

🔹 Need Help?

If you have any questions about how we handle your data, don’t hesitate to reach out:

📧 help@reezyrepairs.co.uk
📍 Pixoverse Limited
68 Orchardville Crescent, Belfast, BT10 0JT, UK